📦 Shipping Info

At Petzify.co, we’re so excited to create your custom pet treasures and get them to you (and your fur baby) as quickly as paws-ible! 🐾💕
Every item is made to order — personalized just for you — so we only begin production after your payment is confirmed. This ensures top quality, perfect pet photos, and happy tails all around.

🌍 Where We Ship From

We partner with trusted global print-on-demand facilities to deliver joy to pet parents everywhere.
Your package might ship from locations inside or outside the United States, depending on the item and current availability. ✈️🐶
This worldwide network helps us offer better prices and faster delivery for everyone.

For the most accurate timing, please always check:
🔎 Your tracking details once the order ships
📅 The Estimated Delivery Date displayed on product pages and at checkout

🕒 Order Processing Schedule

We lovingly handcraft your orders Monday through Friday (U.S. business days).
No production happens on U.S. federal holidays, including:

• New Year’s Day
• Presidents’ Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

🚚 Shipping Carriers

We choose the most reliable and trackable carrier depending on your location, order size, and speed:

• USPS
• UPS
• DHL
• FedEx
• YunExpress / other trusted e-commerce partners (especially for international orders)

Our goal is always the safest, fastest journey for your pet-parent goodies! 📬

⏱️ Shipping & Handling Times (Business Days)

Estimates only — actual delivery times can vary due to location, customs processing, carrier performance, and peak seasons.

🐶 Custom Apparel (Hoodies, T-Shirts, Hawaiian Shirts, Onesies, etc.)

• Production / Processing: 3–7 days
• Shipping:
  • United States: 5–12 days
  • International: 10–25 days

🐱 Slippers, Mugs, Phone Cases & Small Accessories

• Production / Processing: 3–6 days
• Shipping:
  • United States: 5–10 days
  • International: 10–20 days

🎁 Larger or More Detailed Custom Items

• Production / Processing: 4–8 days
• Shipping:
  • United States: 7–14 days
  • International: 12–30 days

🔔 Tracking & Notifications

You’ll receive an email with your tracking number as soon as your order ships.
We also send automatic updates — please keep an eye on your inbox (and check the spam/junk folder too!).

International shipments may take 2–5 days after dispatch for the first tracking scan.
Packages often transfer to your local carrier, which can result in fewer online updates.

Delays sometimes happen because of:

• Customs clearance (common for international orders)
• Weather, holidays, or high carrier volume
• Peak shopping seasons (Black Friday, Christmas, etc.)

Always check your tracking link for the latest real-time info. 🐕‍🦺

🏠 Shipping Address & Delivery Notes

Please double-check your shipping address at checkout — we ship exactly to the address you provide.
We are not responsible for lost, delayed, or misdelivered packages caused by incorrect, incomplete, or unclear addresses.

Once the order has shipped, any changes (rerouting, holding at facility, etc.) are handled directly by the carrier and may involve extra fees or risks we cannot cover.

Many carriers leave packages at safe spots like:

• Front door or porch
• Garage or side entrance
• Apartment mailroom / concierge

Please pick up your package promptly to prevent theft. Once marked as delivered, missing packages are generally not eligible for refund or replacement.

📬 Package Marked Delivered but Not Received?

Contact us right away at support@petzify.co.
Please include your order number and tracking number — we’ll open an investigation with the carrier on your behalf and do everything we can to help. 🔍🐾

Any questions about shipping, tracking, customs (especially if you’re in Vietnam), or your custom pet order? We’re always happy to help — just reach out! 🐶💖